Summary
I am a Master’s student in Human-Centered Design & Engineering at the University of Washington, passionate about creating intuitive, accessible, and data-driven user experiences. With a background in neuroscience, cognition, and AI, I thrive at the intersection of human behavior and technology, using research, design, and usability testing to craft meaningful solutions. I am especially interested in designing for inclusivity, improving digital accessibility, and leveraging AI to enhance user experiences in impactful ways.
Experiences
UW MSTI - Course Assistant (Design Thinking & Research)Sept 2024 - Current
- Assisted in facilitating weekly drop-in workshop sessions for graduate students, enabling students to apply design thinking frameworks effectively to improve learning experience through feedback.
- Co-developed course materials and facilitated hands-on activities, creating understanding of design thinking concepts like empathy mapping and rapid prototyping, resulting in a more interactive and creative learning environment.
Washington 211 - Student Usability Analyst Jan - Mar 2025
- Enhanced the usability of Washington 211’s resource locator by conducting usability testing, improving findability and efficiency in accessing essential services.
- Identified and prioritised key usability issues by analysing participant interactions and pain points, leading to actionable recommendations aimed at reducing user frustration and reliance on call centers
- Streamlined the navigation flow from the landing page by testing and refining the user journey, ensuring a more accessible and intuitive experience for users with cognitive challenges.
SureCare - User Experience DesignerJan 2023- Aug 2024
- Skilled in empathy drivenUX research methodologies, such as interviews, surveys and, while collaborating with data analysts to inform service user feedback and enhance overall experience.
- Proficient in understanding the needs of carers and service users through research, identifying pain points and opportunities, and designing effective solutions to improve onboarding processes.
ThinkThrough - Design ResearcherDec 2022 - Mar 2023
- Analysed user research to identify needs, pain points, and improvement opportunities through interviews and feedback data, synthesising findings into actionable insights.
- Led the creation of user personas, journey maps and empathy maps based on qualitative and quantitative research by synthesising data, developing user profiles, and presenting results to stakeholders.
- Applied a human-centred design approach to iteratively refine user experience, utilising insights from interviews and surveys to inform prototyping, testing, and iterative design processes.
UntappedAI- AI Strategist & ResearcherDec 2022 - Mar 2023
- Strategically guided the implementation of NLP algorithms for sentiment analysis by collaborating with engineers and UX designers ensuring alignment with organizational goals.
- Integrated psychological research insights to refine NLP approaches, ensuring validation compliance and translating complex concepts into actionable strategies for stakeholders.
- Contributed to enhance sentiment analysis features by leveraging user research insights to align system feasibility with user needs while collaborating across diverse teams.
